❓ FAQ

【 Registration/Account Verification 】

• ▶I can't get a certified email
• ▶Where can I change my email address?
• ▶How can I find my ID?
• ▶How can I withdraw from the service?
• ▶How do I sign up?
• ▶I purchased a course, but I can't see the lectures.

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【 Course Refunds 】

• ▶How can I cancel or request a refund?
• ▶When will the refund be completed?
• ▶I would like to know about the refund policy for courses.
• ▶Can I change the payment method after making a payment?
• ▶I want to change the purchased course.

【 Courses 】

• ▶I want to check the curriculum.
• ▶Where can I find lecture announcements?
• ▶How are online lecture materials provided?
• ▶What is the duration of online courses?
• ▶Do you provide program tools for online lectures?
• ▶How do I participate in the lecture Q&A?

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【 Enrollment 】

• ▶ Please tell me how to set up player subtitles.
• ▶What does the lecture opening schedule mean?
• ▶How do I take a lecture?
• ▶Is it possible to download online lectures?

【 Course Documents 】

• ▶What are the criteria for issuing a certificate?
• ▶I want to change the content of my certificate.

【 Payment 】

• Corporate Card Payment Method Inquiry
• I am curious about overseas payment methods.
• ▶Where can I check my payment history?
• ▶An error occurs during payment.

【 Coupons 】

• ▶Can the expiration date of coupons be extended or restored?
• ▶Are there any usage conditions for the coupons?
• ▶How do I register a coupon?
• ▶How do I use a coupon

【 Others 】

• ▶Where can I make a 1:1 inquiry?
• ▶Is it possible to inquire via phone?
• ▶How do I change the language on the website?